Learner assessment
Assess learner performance using evidence and stated criteria.
How to use
1. Share the task and criteria before assessment. 2. Record evidence for each criterion. 3. Separate observations from broad judgments. 4. Agree a follow-up improvement action.
Completed example
This is a fictional example, not client data or a pricing recommendation.
Learner: Shady Ibrahim Task: Prepare a customer follow-up plan Criterion 1: Clear next action Evidence 1: Call scheduled within two days Criterion 2: Named owner and due date Evidence 2: Named account owner and follow-up date Assessment outcome: Needs to improve note recording Feedback: Record the customer agreement clearly Next action: Repeat the task after practice Review: Review the next sample with the trainer